Frequently Asked Questions

1. About Our Fashion Collection

How often do you restock popular items?

We try to restock our best-selling items regularly, but availability depends on demand and material sourcing. Sign up for restock notifications on the product page.

Do you offer limited-edition pieces?

Yes! Some collections are released as limited editions. Once they sell out, they may not be restocked.

2. Orders & Payments

Can I combine multiple discount codes?

Unfortunately, only one discount code can be applied per order. Be sure to choose the best available deal!

Do you offer pre-orders?

Yes! If an item is available for pre-order, the expected shipping date will be listed on the product page.

3. Shipping & Delivery

Do you offer gift wrapping?

Yes! We offer gift wrapping for select items. You can choose this option at checkout.

How long does express shipping take?

Express shipping typically takes 2-3 business days, depending on your location.

4. Returns & Exchanges

What happens if I receive the wrong item?

If you receive an incorrect item, please contact us within 48 hours of delivery, and we will arrange for a replacement.

Do you offer store credit?

Yes! If you prefer, we can issue store credit instead of a refund.

5. Product Care

How should I care for my delicate fabrics?

Hand-washing or dry-cleaning is recommended for delicate fabrics like silk and lace. Always check the care label for specific instructions.

How can I keep my handbags looking new?

Store them in a cool, dry place and avoid prolonged sun exposure to maintain their condition.

6. Customer Support

Need assistance? Contact us at [email protected], and we’ll be happy to help!